Shipping policy

Last Updated: March 23, 2025

At The Supply Station PH, we strive to process and deliver your orders as quickly and efficiently as possible. Please review our shipping guidelines below.

1. Order Processing Time

  • Orders are processed within 3 business days (excluding weekends and holidays).

  • Custom or made-to-order items may require additional processing time.

2. Shipping Rates & Delivery Time

Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times:

  • Metro Manila: 3-7 business days

  • Provincial Areas: 5-8 business days

  • International Orders: 3-4 weeks

Delivery times may vary depending on courier delays, weather conditions, or other unforeseen circumstances.

3. Express Shipping Options

Need your order sooner? We offer express shipping options for an additional fee:

  • Same-Day or Next-Day Delivery (Cebu only) – Available via Maxim, Grab, Lalamove. Orders must be placed before 3pm.

For urgent orders, please contact us before placing your order to confirm availability.

4. Bulk Orders & Special Requests

For bulk orders, custom packaging, or event-related deliveries:

  • Please contact us in advance to discuss processing times and shipping arrangements.

  • Larger orders may require additional lead time for fulfillment.

  • We may offer special courier arrangements for bulk shipments upon request.

5. Shipping Couriers

We ship orders via J&T Express, Maxim. Tracking information will be provided once your order has been shipped.

6. Shipping Address Accuracy

  • Please ensure that your shipping address is correct before completing your order.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Lost, Delayed, or Damaged Packages

  • Once an order is handed over to the courier, The Supply Station PH is not responsible for delays caused by the shipping provider.

  • If your package is lost or significantly delayed, please contact the courier directly. However, we are happy to assist you in filing a claim if needed.

  • If your item arrives damaged, please notify us within 3 days with photos of the damaged item and packaging so we can assist you accordingly.

8. Order Tracking

  • A tracking number will be sent to your email once your order has shipped.

  • If you do not receive tracking information, please check your spam folder or contact us.

9. Contact Us

For any shipping-related inquiries, feel free to reach out:
📩 support@thesupplystationph.com